Business Report Structure

Executive Summary

The executive summary must have the following parts written as separate paragraphs:

Introduce the topic

Describe the method of data collection and analysis

Findings

Conclusion

Introduction to the report (0.5 page max)

Terms of Reference – <the objective of the report>

Outline the report structure

Background of the organization (0.5 page max)

Introduce each industries or sectors your group have examined.

Explain the reasons for which quality is important for each of the businesses or industries your group is working on.

Research Method and Data Collection (0.5 page max)

Explain how you gain access to the information/data and how those data was collected.

Findings (1.5 pages max)

Describe your analysis one by one:

(i)             Check sheet

(ii)           Pareto Diagram – the top 3 complaints

(iii)          For the top 3 complaints: each the Fishbone diagram analysis for each complaints.

(iv)          For each of the top 3 complaints do another Pareto Diagram by location, time, or country.

Conclusion (1 page max)

< A conclusion is not a summary of your analysis or findings.  It is your making sense of what you have found from your analysis> with all the information that you have found, how would you now make sense of what business do to control/manage quality.  Relate your findings to quality management and it’s implications and importance to businesses and society today.