Q1

1. Describe how you would monitor the work hours  of the driver/tour guide and the efficiency involved in those hours – this would also mean you need to identify relevant problems associated with adjusting staff levels to attain the requested improvement.
2. upload a roster for the driver: start time, break, finish.

Q2

Question 2.

• Show what consultative process (discussions / meetings) was used to allow for procedures and systems (including rosters new or amended service provisions) to be adjusted.
• Show that in this area, quality assurances can be given so that customers will not be affected and indicate the time frame involved in your changes. (Note this could be done by writing up a Standard Operating Procedure outlining what needs to be done.)