Name the 3 levels of managers in an organization. Provide 2 examples of each type


1. Name the 3 levels of managers in an organization. Provide 2 examples of each type

of managers and explain briefly what they do in those positions.

2. There are 4 major functions that managers have to perform. What are they? Explain

what managers have to do in each of these functions. Provide 2 examples of the

activities that they have to do in each of the functions.

3. There are three essential skills that all managers must develop. Describe them and

explain why it is important for managers to have these skills. Provide two examples

for each of these skills.

4. What are the main forces in the general environment that can affect business?

Describe each one and provide 2 examples of each type of forces to explain how

these forces can affect a business such as Woolworth’s or McDonald’s?

5. Name two specific environment forces and explain it is important to monitor these

The Decision Making Process

6. What are the steps in the decision making process? Explain what a manager has to

do in each step of the process when deciding on what computers to buy for his

1. Select an Australian company in Brisbane that you would like to be a manager

2. Briefly describe the company and the main products/service that it markets.

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3. Describe its target customers – what kinds of people buy products/services

from this company? (Age group, gender, individual or household income, social

class, education level, lifestyle, etc.)

4. Since the Reserve Bank of Australia has increased the interest rate to 7%

yesterday, identify and describe three major problems that this company might

face. Explain clearly and provide sound arguments on why you feel these are

critical problems that you as the manager will have to solve.

5. Select one problem which you feel is the most serious and explore 9 or 10

possible solutions for solving this problem.(Use Dr Edward de Bono’s PMI

6. State 4 criteria(standards) that must be included in solving this problem. Then,

give weightage to each criteria/standard (1 to 4) and each solution (1 to 10)

based on their importance.

7. Evaluate the solutions and decide on the one which you feel is the best for the

company. Provide reasons on why you have chosen this particular solution.

8. You are the manager of a company that has made a good profit of $100,000 in

the past year. You have a workforce of 20 staff who have been working hard for

you. What would you do to motivate your staff so that they will continue to

work hard for you and help you increase the profits to $150,000 next? Give 10

suggestions and explain how these suggestions will motivate your staff.

9. Think of 10 ways by which a manager can motivate his staff, without the use of

10. Explain the needs (Maslow’s Hierarchy of needs) that each of these

motivational methods will meet

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