Q1.

The process of monitoring work operations is often broken down into six stages. Name 3 of these.

(type answer here)

 

Q2.

Monitoring the expected service provisions of your staff is an important part of a frontline supervisor’s job. How often should this be done?

(type answer here)

 

Q3.

Once workflows have been established, what should you do to determine whether the workflows you have implemented are in line with achieving organisational goals?

(Insert answer here)

 

Q4.

List 3 ways to identify quality problems with your service.

(Insert answer here)

 

Q5.

‘In house training’ is one example of a process or system which you may need to make adjustments to in order to resolve quality issues. List 4 other processes or systems from your industry.

(type answer here)

 

Q6.

How can encouraging a culture of open communication and innovative thinking help you improve efficiency and service levels?

(Answer here)

 

Q7.

List 3 ways to identify current and emerging trends in your industry.

(Answer here, as a restaurant and hospitality industry)

 

Q8.

Sustainability is usually associated with the environment, however it can also refer to the operations of a business. Other than environment, what are the 2 other areas of operational sustainability?

(type answer here)

 

Q9.

What is the purpose of having a logical, well defined workflow?

(type here)

 

Q10.

List 3 business benefits of having an efficient and effective workflow?

(answer here)

 

Q11.

‘Considering the task to be delegated’ is the first step in the delegation process. List 3 more steps in delegating work or job tasks to staff.

(type answer here)

 

Q12.

A Gantt chart can help you monitor your workflow progress against timelines to a help ensure objectives are being met on time. List 3 things you need to do to develop a Gantt chart.

(insert here)

 

Q13.

Coaching and mentoring staff, can help them prioritise their job tasks and workload. Name 3 functions of coaches or mentors.

(type answer here)

 

Q14.

‘Giving credit where credit is due’ is one effective way of providing feedback and guidance to your staff. List 3 other examples.

(Answer here)

 

Q15.

You must keep management informed if the workflow you have designed impacts on staff. What are 2 possible impacts implementing a new workflow may have on staffing requirements?

(Answer here)

 

Q16.

List 5 aspects of staff behaviour or productivity that you should monitor.

(answer here)

 

Q17.

What are 4 common signs that there may be some performance problems or issues you might need to deal with?

(type here)

 

Q18.

How can simply sharing what you know to staff members improve the performance of the business?

(type here)

 

 

Q19.

Brainstorming is a fantastic way of creating, developing, challenging and testing ideas. List 3 ways you can make sure your brainstorming sessions are effective.

(type answer here)

 

Q20.

List 3 types of administration documents or workplace records you might need to complete and submit in your industry.

(type answer here)

 

Q21.

List 5 types of customer service related problems from your industry that would require your attention as a supervisor.

(type answer here)

 

Q22.

List 5 common management problems or issues that you as a supervisor, may deal with on a regular basis.

(type answer here)

 

Q23.

Consider the following scenario.

A customer arrives to find that you have no record of a booking he claims he made with one of your staff members several weeks ago.

What is a possible short term action you could take to resolve the problem?

(type answer here)

 

Q24.

Considering the previous scenario.

What is a possible long term action you could take to resolve the problem?

(type answer here)

 

 

Q25.

What is the advantage of involving staff in the decision making process?

(type answer here)

 

Q26.

When a staff member raises a problem with you, write 2 questions you could use to encourage them to help solve the problem.

(type answer here)