Quality policy, objectives and action plans
Quality policy, objectives and action plans This tutorial comprises Assessment task 1. The documents you develop must be submitted for assessment by 8 pm on August 26, 2015. A penalty of 10% for each date late will apply. This tutorial is directed at the formulation of a quality policy for a laboratory, and the development of quality objectives and action plans aimed at improving the operations of the laboratory. It is intended as an individual exercise, and the documents you prepare will form part of your assessment (8%), however we will use the Week 3 workshop to develop appropriate quality objectives and action plans that you can use for this assessment task. See “Tutorial 3 – Additional Information” for details of your Workshop task. Tutorial Task Part 1 – Quality policy Write a quality policy for a laboratory with which you are familiar OR for the case study laboratory provided below. This quality policy should: a) address the issues identified in ISO 17025 as important components of a quality policy, and b) be brief, meaningful and motivational. Part 2 – Quality objectives and action plans For a laboratory with which you are familiar OR for the case study laboratory provided below, identify an aspect of its operations that could be improved, and express this improvement in the form of a quality objective. Develop at least two action plans that would be the effective in achieving this objective. Some additional assistance with your quality planning can be obtained by referring to AS ISO 9004 and AS ISO 10005. You can download these standards from Standards Australia via the link provided on iLearn. © National Association of Testing Authorities, Australia 2008 Case Study Laboratory Country-Wide Analytical Services is a small privately-owned company offering multidisciplinary testing and analytical services to its clients in a regional centre. The company employs 18 people. The laboratory offers the following testing services to its mostly rural clients: a) Microbiological testing of foods, specialising in: dairy products nuts and nut products poultry and poultry products vegetables Samples are supplied by their clients, predominately dairy co-operatives, small organic producers and large multi-national suppliers. The samples are provided on a regular (contract) basis, and reports are emailed directly to the clients. Most methods used are published methods, but some clients have required specialist testing, which has resulted in some in-house methods being developed. The laboratory also conducts testing of abattoir surfaces at three of the abattoirs located within the region. Samples are taken on a regular schedule by laboratory staff at their client’s premises and usually tested on-site for Salmonella, E. coli and Listeria. Some samples are taken back to the laboratory for further examination. All tests are conducted according to Australian Quarantine Inspection Service (AQIS) approved methods. Reports are sent directly to the abattoir and to AQIS. b) chemical residue testing of food and wine for: organophosphate pesticides fungicides antibiotics mercury sulfur dioxide (wine only) The samples are supplied by the customer, predominantly from producers/growers in the region. Most of the samples are supplied on a regular basis, especially if required for export. Some of the local producers also request analysis of irrigation and bore waters for chemical residues, although this is not a regular service. Most of this testing is conducted for regulatory purposes. All tests are conducted using standard (published) methods.