Case study: Why Is the McFlurry Machine Down Again?
Discussion questions:
1. Describe the core competencies of McDonald
2. Identify and describe the operational management issues associated with McDonald in this case study.
3. How can the process efficiency for cleaning be improved?
4. How can forecasting and planning methods to business operations within this organisation be applied and improved to overcome these issues, and
5. Evaluate business operations decision making, policies and strategies used by McDonald’s and compare with other fast-food companies